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Comments and Complaints Statistics

Comments and Complaints Statistics

Complaints Performance

How well we are doing

Clackmannanshire Council are constantly monitoring the volume and type of complaints we receive.

Information on handling of complaints is detailed in our latest Council Complaints performance report 2015/16 and in the following table:

1st January 2017 - 31st March 2017 - Quarter 4
Performance IndicatorStrategy & Customer ServicesResources & GovernanceDevelopment & EnvironmentHousing & Community SafetyEducationSocial ServicesTotal
Total number of complaints rec'd7316245156
1st January 2017 - 31st March 2017 - Quarter 4
Performance IndicatorStrategy & Customer ServicesResources & GovernanceDevelopment & EnvironmentHousing & Community SafetyEducationSocial Services
% of complaints upheld in Q40%33%13%29%0%100%
% of complaints not upheld in Q443%67%56%54%50%0%
% of complaints partially upheld in Q457%0%31%17%50%0%

You said, we did

When you complain, we listen and act. Some examples of how we do this, and how your comments and complaints help us improve the services can be found here at 'You said, we did'.

More information

For more information, you can view our Annual Complaints Report 2015/16.

The Scottish Public Services Ombudsman (SPSO) has also released its Complaints Report for 2015/16 and states that Clackmannanshire Council had eight complaints raised with Scottish Public Services Ombudsman (SPSO) in 2015/16, compared to 14 in 2014/15.

None of the eight complaints were passed for investigation by SPSO. All others were either out of jurisdiction or resolved at the early advice stage, without the need to investigate the complaint.

Related Publications & Documents