Clackmannanshire Council are constantly monitoring the volume and type of complaints we receive.
Information on handling of complaints is detailed in our latest Council Complaints performance report 2016/17 and in the following table:
|Performance Indicator||Strategy & Customer Services||Resources & Governance||Development & Environment||Housing & Community Safety||Education||Social Services||Total|
|Total number of complaints rec'd||9||2||5||18||12||13||59|
|Performance Indicator||Strategy & Customer Services||Resources & Governance||Development & Environment||Housing & Community Safety||Education||Social Services|
|No. of complaints upheld/partially upheld||7||1||3||6||not available||8|
|No. of complaints not upheld||2||1||2||12||not available||5|
When you complain, we listen and act. Some examples of how we do this, and how your comments and complaints help us improve the services can be found here at 'You said, we did'.
For more information, you can view our Council Complaints performance report 2016/17.
The Scottish Public Services Ombudsman (SPSO) has also released its Complaints Report for 2016/17 and states that Clackmannanshire Council had 14 complaints raised with Scottish Public Services Ombudsman (SPSO) in 2016/17. Three of the complaints were passed for investigation by SPSO; all three were not upheld.