Clackmannanshire Council are constantly monitoring the volume and type of complaints we receive.
Information on handling of complaints is detailed in our latest Council Complaints performance report 2015/16 and in the following table:
|Performance Indicator||Strategy & Customer Services||Resources & Governance||Development & Environment||Housing & Community Safety||Education||Social Services||Total|
|Total number of complaints rec'd||7||3||16||24||5||1||56|
|Performance Indicator||Strategy & Customer Services||Resources & Governance||Development & Environment||Housing & Community Safety||Education||Social Services|
|% of complaints upheld in Q4||0%||33%||13%||29%||0%||100%|
|% of complaints not upheld in Q4||43%||67%||56%||54%||50%||0%|
|% of complaints partially upheld in Q4||57%||0%||31%||17%||50%||0%|
When you complain, we listen and act. Some examples of how we do this, and how your comments and complaints help us improve the services can be found here at 'You said, we did'.
For more information, you can view our Annual Complaints Report 2015/16.
The Scottish Public Services Ombudsman (SPSO) has also released its Complaints Report for 2015/16 and states that Clackmannanshire Council had eight complaints raised with Scottish Public Services Ombudsman (SPSO) in 2015/16, compared to 14 in 2014/15.
None of the eight complaints were passed for investigation by SPSO. All others were either out of jurisdiction or resolved at the early advice stage, without the need to investigate the complaint.