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Contact Housing Services

Contact Housing Services

Housing and Community Safety Service provides a wide range of services.

For information on the services we can provide and for additional contact details, please click on the link below for the service you want:

Finding & Applying for a Home

  • How to apply for a council house
  • Enquiries about your current application
  • Sub-letting your house
  • Taking in lodgers
  • Mutual house exchange with another tenant or
  • If you want to take over a tenancy (this is called succession and only applies in certain, limited circumstances).
Contact:

Housing Options

Paying Your Rent

If you are worried that the benefit changes will reduce the money you have coming in, it's a good idea to start thinking ahead.

For example, you could get a benefits check on your current entitlement and see whether there is any transitional protection available. You could also get some advice about budgeting as the new Universal Credit is going to be paid monthly.

The Tenancy and Estate Management Team are here to help with any questions you have about rent. For information on:

  • Ways to pay your rent
  • Discuss problems with paying
  • If you think you have paid too much rent
  • Make an agreement to repay outstanding rent arrears
  • Housing benefit overpayments
  • Rechargeable repairs (work on your home which you need to pay for)
  • If you are a former tenant with rent arrears
  • Eviction
Contact:
  • Tenancy and Estate Management Team
  • Tel: 01259 225100

Buying Your Council House

For further information and frequently asked questions, please see our page entitled Council House Sales.

Contact:
  • House Sales
  • Tel: 01259 450000

Moving Home

Information on mutual exchanges, successions or sub-letting your house is available from the Housing option Team. For information on:

  • How to end your tenancy
  • How much notice you need to give
  • Where to hand in your keys
Contact:

Homelessness

If you are homeless or likely to become homeless then the team can assess your needs and may be able to assist you. For information on:

  • Finding temporary accommodation
  • How we can assist homeless or potentially homeless people in finding permanent accommodation
During office hours, contact:
  • Housing Option Team
  • Tel: 01259 225115
Between the hours of 5.00 pm and 9.00 am, contact:

Tel: 01259 450000

You can also call the Homeless Team on freephone 0800 027 6566(mobile networks may charge)

Anti-Social Behaviour

The anti-social behaviour phone line is a single point of contact for all of the Council's anti-social behaviour services. Trained staff will provide practical advice, reassurance and assistance to tenants and residents.

Contact:
  • Your local Community Access Point
  • To make a confidential call to this freephone number, contact:
    • Tel: 0800 0566 210

Financial Help

Housing staff provide information and administer a number of grants and benefits.

For information on grants available for private residents, contact:
  • Grants Officer
  • Tel: 01259 450000 (please ask the customer service advisor for the Grants Officer).
For information on Housing Benefit, contact:
  • Tenancy and Estate Management Team
  • Tel: 01259 225100

Garages and Lock-ups

For information on:

Tenant Participation

Our Tenant Participation Co-ordinator can assist you with:

  • Starting up a local tenant group
  • Supporting an existing group
  • Becoming a registered tenants organisation (RTO)
  • Providing speakers for tenant meetings
  • If you want to get involved in consultations
  • Financial support and grants
Contact:
  • Tenant Participation Coordinator
  • Tel: 01259 450000 (please hold and ask the customer service advisor for Tenant Participation)

Gas Safety

If you have gas in your home, then the Council needs access every year to carry out an Annual Gas Service to all Council owned gas appliances. This is to ensure your own safety and the safety of those around you. Each year, we will contact you by letter to make arrangements for this service. Should the appointment that you are given not be suitable, you have the opportunity to re-arrange the appointment. Both Gas and Electricity are required to carry out the annual service.

For further information on:

  • Why we need access
  • Making arrangements to have the service
  • What powers we have to gain entry should access be denied
Contact:

Complaints and Comments

Clackmannanshire Council has a corporate policy which deals with formal complaints and comments. If you want:

  • More information about the formal procedures
  • To make a formal complaint or comment
  • To make an information complaint or comment
  • Make a suggestion
Contact:

Postal Address

To speak to a member of staff, in person, you can visit us at the address below.

Related Publications & Documents

For Further Information Contact

Team Leader - Housing Business Management Services, Housing
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000
Email: