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Warm Home Discount

Warm Home Discount

For Winter 2015 to 2016, you could get a £140 discount on your electricity bill through the Warm Home Discount scheme. The discount won't affect your Cold Weather Payment or Winter Fuel Payment.

The money isn't paid to you, it's a one-off discount on your electricity bill, usually between October and March.

Pre-pay or pay as you go meters

You can also qualify for the discount if you use a pre-pay or pay as you go electricity meters.

Your electricity supplier can tell you how you'll get the discount if you're eligible. For example, a voucher you can use to top up your meter.



You qualify for the discount if your supplier is part of the scheme, your name (or your partner's) was on the bill and you were either:

  • 75 or over and getting the Guarantee Credit element of Pension Credit (even if you get Savings Credit)
  • under 75 and only getting the Guarantee Credit element of Pension Credit (you won't qualify if you also get Savings Credit)
You may qualify if ...

Generally you may qualify if you fall within the following categories:

If you are in receipt of any of the following income related benefits and have a child under 5 years of age you qualify for the Warm Home Discount.

  • Income Support
  • Income Related Employment & Support Allowance
  • Income Based Job Seekers Allowance

If your annual household income is less than £16,190 you may also qualify, depending on your electricity supplier, if you fall into one of the following categories.

  • Have a child under 5 years of age
  • Have a child receiving free school meals
  • Are older than 62 years of age (60 with Scottish Gas)

If you don't qualify

Some suppliers can offer the discount to vulnerable people, for example those on a low income.

Each supplier has their own rules about who else (known as the 'broader group') can get this help.

Check with our Home Energy Advice Team or your supplier to determine if you meet their rules for broader group help and how to apply for it.

Energy suppliers

For a list of suppliers who are part of the scheme, please refer to Gov.UK's Warm Home Discount page.

How to claim

Our Home Energy Advice Team can assist you to complete an application for the Warm Homes Discount scheme. Their contact numbers are 01259 452697 or 01259 452698 and their email address is

If you qualify for the discount

If you qualify for the discount, you will normallyl get a letter from your supplier telling you one of the following:

  • you don't have to apply for the discount - you'll get it automatically
  • you must apply for the discount before the deadline - the letter will tell you why and how

Letters are sent between September 2015 and January 2016.

  • Contact our Home Energy Advice Team or the Warm Home Discount helpline (Tel :0845 603 9439) if your letter doesn't arrive by January 2014

Lines are open from 8am - 6pm, Monday to Friday.

Late claims won't be accepted.

Applications for the broader group can close earlier so it is best to contact our Home Energy Advice Team or your supplier as early as possible to make sure you obtain the Warm Home Discount before funding for the broader group runs out.

You should contact the Home Energy Advice Team if you got confirmation you'd get a rebate in 2015 to 2016 but haven't received it yet.

If you don't qualify for the discount

If you don't qualify for the discount our Home Energy Advice officers may still be able to assist you by finding a supplier who would be willing to include you in their scheme.

For Further Information Contact

Home Energy Advice Team
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000