Skip to main content | Skip to section menu | Access keys.

Clackmannanshire Council Online

Clackmannanshire and Stirling Integration Joint Board Complaints Handling Procedure

This document explains how the Clackmannanshire and Stirling Integration Joint Board will handle complaints. The Integration Joint Board also has information on its website in relation to this Complaints Procedure including links to the relevant Complaints Procedures for Clackmannanshire Council, NHS Forth Valley and Stirling Council. The website information contains references and links to more details on parts of the procedure, such as how to record complaints, and the criteria for signing off and agreeing time extensions. These explain how to process, manage and reach decisions on different types of complaints. Together, these form our complaints handling procedure.

Viewing help

In order to view and print many of our documents and publications you may need additional software:

This document can be made available in other formats on request, for example larger print, braille, audio etc

  • Files in PDF (Portable Document Format) require the free Adobe Acrobat Reader which can be downloaded from the Adobe website;
  • Microsoft Word files can be viewed with the full version of Microsoft Word, or with the free Word Viewer which can be downloaded from the Microsoft website.

This document can be made available in other formats on request, for example larger print, braille, audio etc

Files for this document

Download Adobe Acrobat file Clackmannanshire and Stirling Integration Joint Board Complaint's Handling Procedure - Download 5557.pdf (340.78 Kb)

Pages linking to this document