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Telecare Mobile Emergency Care Service

Telecare Mobile Emergency Care Service

The Mobile Emergency Care Service (MECS) is provided by Social Services to enable vulnerable people and their carers to call for assistance in an emergency at any time, day or night.

This service operates 24 hours a day, 365 days a year.

Once an assessment has been carried out by a Community Care Team worker to identify if you would benefit from being connected to this service, a Support Worker will visit you at home to install a unit which is connected through your telephone line. The Support Worker will also explain how to operate the unit in the event of an emergency.

What will happen after I have requested assistance?

Once you have signalled for help, an operator can speak to you through your unit to establish what the problem is. You do not have to lift your telephone to make contact. A Support Worker will then call to assist you as soon as possible, if required. Even if you are unable to communicate verbally through your unit, a Support Worker will still call to assist you.

Once a unit is installed, a Support Worker will visit you occasionally to ensure your equipment continues to function properly.

Telecare

The Mobile Emergency Service is able to provide a range of Telecare solutions which can be installed to support your care package at home. The installation of the Telecare equipment would be arranged following a full assessment by a Community Care Worker.

Examples of Telecare equipment include

The use of the equipment can help maintain independence and reduce carer anxiety.

Will I be Charged for my MECS and Telecare services

A charge of £2.65 per week is made for MECS and Telecare equipment. If you are experiencing difficulty in paying for the service you will be offered a financial assessment. In exceptional circumstances charges may be waived.

How do I pay for my MECS/Telecare Services

You can pay via direct debit, or opt to pay quarterly (every 3 months) following receipt of invoice. Charges will be in arrears.

In order to request access to this service, you should contact your local Community Care Team.

For an informal discussion about the MECS system before requesting a visit from a Community Care Team member, please contact us using the details below.

For Further Information Contact

Senior Telecare Officer, Adult Care
Ludgate House, Mar Place, Alloa, FK10 2AD
Tel: 01259 226833 / 450000 Fax: 01259 725749
Email: