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Clackmannanshire Council Online

General FAQs

General FAQs

Revenues and Money Advice

Should I still pay my Council Tax?
Yes, there has been no change in Council Tax legislation, so Council Tax is still payable.

What should I do if I cant afford to pay my Council Tax?    
If you are unable to pay Council Tax due to the COVID-19 outbreak you should contact the Assessment & Billing Team and advise of your circumstances, you may be advised to claim some form of benefit and/or Council Tax Reduction should you qualify.

How do I claim Council Tax Reduction?
Council Tax Reduction can be claimed by calling the Assessment & Billing Team to request a form or you can access a PDF form online.

I have no money to buy food or heat my home, what should I do?
If you are experiencing a Crisis you may apply to the Scottish Welfare Fund for a Crisis Grant - to apply and see more information please go online.

If I'm not working due to COVID-19, How do I claim Universal Credit?
You can apply and find useful information about Universal Credit online here.

I'm unable to go outside to make Council Tax payments, what do I do?
The easiest way to pay is via Direct Debit alternatively, you can pay online or by calling 01259 45000 and paying with card if neither of these methods are suitable please contact the Assessment & Billing Team.

I dont qualify for any benefits or Council Tax Reduction, Can I be granted a Council Tax payment 'holiday'?
If you are struggling to make your payments, please call the Assessment & Billing Team on 01259 450000 who will be able to discuss your options with you.

What is the best way to contact to the Assessment & Billing Team?
You can either call 01259 45000 and follow the automated service or email counciltax@clacks.gov.uk

I'm struggling to get through to speak to a member of the Assessment & Billing Team, what should I do?
We are dealing with an extremely high volume of calls and emails with limited resource, please remain patient and we will return your call or email you back as soon as possible.