Keeping people safe from the spread of Coronavirus has meant that we have had to make changes to the way we work. During this time we must concentrate on the services that will help us to do this and that we, as a council, must deliver by law.
To ensure we have enough people to do what we need to do, we have made some changes to the services we provide which we have detailed below. Some services have had to be temporarily suspended in line with national guidance and our staff are working hard to ensure we continue to provide the other essential refuse services.
To support local authorities, Zero Waste Scotland have produced an information guide on their website with tips and advice on how to reduce the amount of waste in households.
Please keep checking this page for the latest updates to our services. We appreciate your patience and understanding during this challenging time.
Live service status updates can be found on our Status Update Page.
|What to do with your waste if you have Coronavirus symptoms||
If you have symptoms of Coronavirus or live with someone who does, you must store your personal waste for example used tissues and disposable cleaning cloths securely within a disposable plastic bag and then bagged again. The bags should be securely tied or sealed and kept separate from other waste. This must be stored for at least 72 hours inside your property before being put in your non-recyclable waste bin (green bin). Other household waste can be disposed of as normal.
|Requests for Additional Services||
At this time we have suspended all additional services for example: Additional Bins and collection or provision of black bags.
We are also currently unable to process any new assisted collections or additional capacity applications.
|Recycling and Waste Collections|
We plan to collect green bins as normal. Please ensure your bin is presented for collection for 6:30 am as there may be changes to your collection time. If you have symptoms of Coronavirus you must follow the guidance above.
We plan to collect blue bins as normal. Please ensure your bin is presented for collection for 6.30am as there may be changes to your collection time. Do not put used tissues in your blue bin – put these in your green bin instead.
We plan to collect brown bins as normal for Permit Holders only. Please ensure your bin is out for 6.30am as there may be changes to your collection time.
We plan to collect food waste as normal. Please ensure your kerbside food waste bin is presented for collection for 6.30am as there may be changes to your collection time.
|If you have more waste than usual||
We will not collect additional waste left beside or on top of bins. If you have more waste than usual, recycle as much as you can in your bins.
Make more space in your bins by:
Don’t compact waste in your wheeled bin. It may not empty properly, leaving you with a half-emptied bin.
Please do not place rubble or heavy waste in your bin. Excessively heavy bins will not be collected.
Your help with this will preserve public health, prevent vermin, protect the health and safety of our staff and minimise waste.
|Communal Bins||All our communal bin services are currently running.|
|Assisted Collections (including 4-weekly glass)||
We are unable to process any new applications at the moment.
|Collections of Bulky Waste Items||
We have now re-launched our Bulky Uplifts service. This is for the removal of household items that are too big to fit into your bin ie broken furniture, domestic appliances, carpets, cardboard etc. Please note that this is not for excess household bagged waste.
|Glass Banks||We will endeavour to have these emptied regularly|
|Forthbank Waste Recycling Centre||
Forthbank Recycling Centre has re-opened using an online booking system.
Please visit our Re-opening of Forthbank Recycling Centre web page for full details and guidelines.
Slots for the each Monday to Saturday period are available on the Wednesday before from 2pm until they are all filled, for example bookings for w/c 6 July will open on Wednesday 1 July at 2pm. Click on the page link above to access the online booking facility.
If all spaces have been booked out for a specific week, the online booking button will say 'no availability'.
To avoid disappointment, please make sure you have carefully read all the instructions before you arrive for your appointment.
Please also bear in mind that we are not back to business as usual and that significant safety measures have been put in place to help maintain the safety and welfare of both staff and residents.
|Commercial Waste Collections||Service (and charges) will be suspended if businesses are required to close as a result of the virus restrictions. We will contact customers individually for clarification on their position.|
|Litter Bins, Dog Waste and Street Cleansing||
Please also note we are running a reduced street cleansing service including street sweeping and litter bin emptying. Please take litter/dog waste home with you where possible.