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Effective consulting

Effective consulting

ConsultingConsultation is a process of dialogue involving stakeholders in decision-making about plans and proposals affecting their interest. It plays a vital role in the way the Council communicates with local residents, communities and key stakeholders. Consultation includes:

  • Active listening to customers,
  • Improving services through feedback,
  • Being transparent and honest,
  • Informing respondents about the results.

Performance and Partnership Support promotes methodical and creative approaches to consulting within the Council. We advocate good practice and adherence to national guidelines.

The Consultation Toolkit provides a comprehensive and detailed overview of how to carry out consultation work in the public sector. The Toolkit, along with Citizen Space, our consultation system, promote effective and creative engagement with our customers.

Related Publications & Documents

For Further Information Contact

Communications & Community
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000