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Bulky Waste Collection Uplifts FAQs

Bulky Waste Collection Uplifts FAQs

 
1. What can we collect?
Domestic fridges and freezers (empty)  Carpets, rugs and lino (cut up into 4ft bundles and tied in rolls) 

Sofas, chairs, beds & mattresses

Furniture, e.g. wardrobes, tables  Prams and pushchairs  Large toys, bikes, golf clubs 
Televisions  Dishwashers and washing machines  Cookers  

2. What items can't be uplifted?

For health and safety reasons, we cannot uplift the following:

Vehicle parts or tyres  Black bag waste 

Windows and doors

Garden waste or soil  Bricks, slabs, rubble, stones Gas cylinders and oil tanks 
Bathrooms and kitchens fittings, e.g. from a renovation project  Garden Sheds  Fencing 
Storage heaters  DIY or demolition debris  Asbestos 
Coal bunker  Commercial waste (includes fridges)  Hazardous wastes such as paint pots with paint oil 
3. Where should the uplift items be positioned for collection?

Items should be placed at the nearest accessible pick up point for our vehicle. Customers will be advised as to the best location prior to collection.

We do not carry out uplifts from inside your residence. If you have difficulty in presenting the waste outside then please get in touch to see how we can assist.

4. When will the uplift be carried out?

Uplifts ordinarily take up to 10 days to complete but we aim to collect sooner than this.

Please ensure your items are outside ready for collection before placing your order.

5. How to present your items

To help us do this we ask that you ensure all waste items are presented in the identified location and can be lifted easily.

Items that are scattered and mixed become difficult to collect will not be collected.

6. Do I have to be there?

No. You will be asked to provide a list of items to be collected and agree a location. This will be the nearest accessible pick up point for our vehicle. Our main concern is that we collect the correct material from you and do not take any items in error.

7. Can I amend or cancel my order once its been booked?

We will not remove any item that is not on our order, so please do not place anything out for collection that was not part of your original order.

Your uplift request may be cancelled as long as the uplift has not already taken place.

8. How do I pay?

If telephoning or booking online you can pay by debit or credit card (Switch, Delta, Visa or MasterCard). You can pay by debit/credit card, cash or cheque if visiting in person at the Speirs Centre and by cash/cheque at Community Access Points.

There are no concessionary rates available.

9. What happens to my items once they have been uplifted?

Discover how materials are sorted and recycled at Recycle Now.

10. What are the alternatives to a bulky uplift?

If you have items of furniture or household goods that are still in good condition, you may wish to donate them to Alloa Community Enterprises (ACE) who redistribute furniture to families and individuals in need.

ACE offers a Free Uplift Service from your house, however they cannot accept sofas and mattresses that do not have a fire retardant label attached.

Please see the Free Uplift Service page for more information.

Neighbourhood recycling sites are listed on the Community Recycling Points page.

Forthbank Recycling Centre is located in Bowhouse Road, Alloa.

11. How to dispose of clinical or hazardous waste.

Should you have a medical condition and require an additional bin to dispose of clinical waste, please contact our Customer Service Advisors on Tel: 01259 450000 or email wasteservices@clacks.gov.uk

Due to health and safety regulations, Clackmannanshire Council will not dispose of your hazardous waste. If you would like further information on this type of waste please go to www.sepa.org.uk