We may have genuinely missed your bin and if so, please contact Customer Services as soon as possible on 01259 450000. As quickly as we can, we will return to empty the bin.
If we could not lift your bin, it will have been tagged because it was;
If this was the case please rectify the problem and contact Customer Services on 01259 450000 or email firstname.lastname@example.org to arrange a later collection.
You need to contact Customer Services on 01259 450000 or email email@example.com who will provide you with the following information:
For outlying properties (those that are not easily accessible, such as a house along a narrow lane) a visit may be required to establish a collection method and collection point.
Please ensure your bins do not cause an obstruction to other highway/footpath users.
Excess domestic waste can be taken to the recycling site at Forthbank, Alloa which is open every day and is free to members of the public with their own household waste. Please remember your access card. Trade users must pay.
Or you may request an additional uplift for household waste. Charges may apply.
We would encourage you to recycle as much of your household waste as possible using the recycling schemes available. If you would like more information on recycling please contact Customer Services on 01259 450000 or email firstname.lastname@example.org.
Refuse collection days are not normally affected by bank holidays, however, special arrangements are made for Christmas and New Year holidays.
If your collection day falls on Christmas or New year holidays we will notify you in advance of what the changes will be.
Any changes to the normal arrangements will be notified in advance in the local press and on the Council's website.
Please place your wheeled bin and caddy out prior to 7:30am on the day of collection at the specified collection point with the bin lid closed.
Please ensure your bin or caddy do not cause an obstruction to other highway/footpath users.
What YOU can do to help;
What WE will do for you;
If your bin is damaged/stolen please contact Customer Services on 01259 450000 or email email@example.com
It is the householder's responsibility to keep the wheelie bin safe and in a clean condition.
The council operates a collect and return service for members of the public who require assistance with their bin or recycling box because of disability or infirmity.
Please contact Customer Services on 01259 450000 or email firstname.lastname@example.org to arrange a visit to the property to see if you qualify for the assisted list.
The nearest Recycling site is at Forthbank, Alloa. Visit the Forthbank Recycling Centre page for further details of opening times and location together with details of the wastes accepted.
Neighbourhood recycling sites are listed on the Community Recycling Points page.
The Council will collect bulky items of household waste (furniture) from your property including fridges and freezers. There may be a charge for the uplift of bulky household waste.
In the first instance, contact Customer Services on 01259 450000 or email email@example.com. If you are still unhappy with the service then the council has an official complaints procedure.
If your bin or caddy is out for collection and it must be emptied because it is full, please leave the box or bin at the kerbside and it will be emptied as soon as weather conditions permit.
If your caddy or bin isn't completely full and it can last out until the next collection then please take it off the kerbside and wait until the next collection day.
Be a good neighbour. During the difficult weather conditions, offer to share your spare box or wheelie bin space with your neighbour if they are short of space.
Listen to the local radio or check the council website for more news about the refuse collection service.
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000