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Tenant participation is about tenants taking part in decision making processes and influencing decisions about
It is a two way process which involves the sharing of information, ideas and power. Its aim is to improve the standard of housing conditions and services.
An independent market research company, Research Resource, has been commissioned to undertake a tenant satisfaction survey of our tenants.
This survey will ask about your views on the services that we provide for you, the information that we provide to you and your satisfaction with your home and where you live.
The interviews will take place from 22nd May through to 1st July, and will be conducted across a wide sample of our housing stock. The interviewers will carry identification and a copy of an authorisation letter at all times. Please ensure that you ask to see a copy of their identification.
It is really important to us that we monitor the services we give you and this survey will identify areas where we are getting it right and areas where we could improve.
The interviews will last no longer than 15-20 minutes and will be carried out during the day, early evening and at weekends.
All the information you give to the interviewers will be kept confidential and no one at Clackmannanshire Council will be aware of who has taken part or what any individual has said, so feel free to answer the questions and give comments openly.
Should you wish to ensure that you are part of the survey please contact Research Resource direct on 0141 641 6410. If you have any specific needs or wish somebody to support you in the interview please contact Research Resource and they will do their best to assist you.
This survey helps us in meeting the standards and outcomes of the Scottish Social Housing Charter.
Thank you for your time in completing the survey.
Kelliebank, ALLOA, FK10 1NT
Tel: 01259 450000