In addition to Clackmannanshire Council's Building Standards Customer Charter, the Building Standards Team operates under the National Customer Charter for Building Standards.
The national Customer Charter for Building Standards Verification provides information about the minimum standards of service that all local authority verifiers should meet. This gives customers the reassurance that a consistent, high quality service will be delivered together with access to an alternative assessment service should performance standards not be met no matter which local authority provides the service.
To grant building warrants and accept completion certificates:
To provide a professional and informative service to all our customers.
Nationally all local authority verifiers will:
National information on verification performance can be found at the Scottish Government website.
In most cases, we aim to provide you with a full response, or issue the Building Warrant, as applicable, within 20 working days from receipt of your valid application. In some complex cases, applications for a building warrant will result in a "customer agreement" between you and the Building Standards Team where the performance outcomes including the target first response period will be specifically agreed.
Other than those applications covered by a customer agreement, if you have not received a full response, or a Building Warrant, as applicable, within 35 working days from receipt of your valid application you have the right to request resolution to the matter. This may be done, in the first instance, by contacting the Building Standards Team Leader using the Council contact information below or by emailing the Scottish Government Building Standards Division at: firstname.lastname@example.org
Kilncraigs, Greenside Street, Alloa, FK10 1EB
Tel: 01259 450000